Privacy Policy

At TrustedRevu, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service accessible at trustedrevu.com. Please read this policy carefully. By using TrustedRevu, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide

• Name, email address, and business information when you create an account;
• Payment information processed securely through Polar.sh (we do not store credit card numbers);
• Content you create within the platform (review templates, campaign messages, response texts);
• Communications you send to us via email or contact forms.

b. Information Collected Automatically

• Log data including IP address, browser type, operating system, and pages visited;
• Cookies and similar tracking technologies to maintain sessions and improve user experience;
• Usage data such as features accessed, time spent, and actions taken within the platform.

c. Information from Third Parties

• Review data pulled from connected platforms (Google, Facebook, Yelp, etc.) via their APIs;
• Customer information (name, email, phone) you upload for review request campaigns;
• End-customer feedback and video testimonials submitted through your TrustedRevu review links.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the TrustedRevu platform;
• Process payments and deliver account access;
• Send transactional emails including account credentials and receipts;
• Respond to your support inquiries and resolve issues;
• Analyze usage patterns to improve the Service and develop new features;
• Send product updates, feature announcements, and promotional communications (with the ability to opt out);
• Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal data or your clients' data to third parties. Ever.

3. Cookies and Tracking Technologies

TrustedRevu uses cookies and similar technologies to:

• Maintain your login session and preferences;
• Analyze site traffic and usage patterns;
• Remember your settings and improve your experience.

You can control cookie settings through your browser preferences. Disabling cookies may limit your ability to use certain features of the Service.

4. Sharing of Information

We may share your information with third parties only in the following circumstances:

• Service Providers: Trusted vendors who assist us in operating the platform (e.g., cloud hosting, payment processing via Polar.sh, email delivery). These providers are contractually obligated to protect your data and may only use it to provide services to us.
• Third-Party Platforms: When you connect review platforms (Google, Facebook, etc.), data is exchanged via their official APIs subject to their privacy policies.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of TrustedRevu, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you via email of any such change.

5. Data Security

We implement industry-standard security measures to protect your personal information, including HTTPS encryption for all data in transit and secure storage practices. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. We encourage you to use strong, unique passwords for your account.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. If you request account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention or dispute resolution).

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal data;
• Object to or restrict certain processing of your data;
• Request portability of your data in a machine-readable format;
• Opt out of marketing emails at any time using the unsubscribe link in any email.

To exercise any of these rights, contact us at info@trustedrevu.com. We will respond to your request within 30 days.

8. Children's Privacy

TrustedRevu is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a child under 18 has provided us with personal information, please contact us at info@trustedrevu.com.

9. Third-Party Links and Integrations

The Service may contain links to or integrations with third-party websites and services (e.g., Google, Facebook, Yelp). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party platforms you connect with through TrustedRevu.

10. California Privacy Rights (CCPA)

If you are a California resident, you have the right under the California Consumer Privacy Act (CCPA) to: (a) know what personal information we collect and how it is used; (b) request deletion of your personal information; (c) opt out of the sale of your personal information (note: we do not sell personal information); and (d) non-discrimination for exercising these rights. To submit a request, email us at info@trustedrevu.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date at the top of this page and, for significant changes, by sending an email notification to your registered email address. Continued use of the Service after changes take effect constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at: